At iWeedVapes, customer satisfaction is very important to us. In the unlikely event that you receive the wrong product or an item that does not match your order, please contact our support team so we can arrange a replacement.
Reporting an Issue
If you receive an incorrect product or experience an issue with your order, please notify us immediately by email or through our support channel.
To help us review your request quickly, please provide the following:
- A clear photo of the package received
- A close-up photo of the shipping label
- A clear photo of the packing slip is included in the package
- Your order number
Please ensure all photos are clear and readable, as requests cannot be processed without proper documentation.
Once you have gathered the required information, kindly send the photos along with your order number to our customer support team for review.
Replacement Processing
After receiving your request and verifying the information provided, our team will review the issue and arrange a replacement if the order was incorrect.
Replacement requests will be processed as soon as the incorrect shipment has been confirmed.
Returns & Refund Policy
Due to the nature of the products we sell, returns and refunds are not accepted once an order has been shipped. All sales are considered final after dispatch.
Customers may cancel or modify their orders only before the order has been shipped.
A 10% cancellation fee may apply to any order that is cancelled before dispatch.
Important Shipping Information
Please ensure that all information entered during checkout is accurate, including:
- Full name
- Shipping address
- Email address
- Phone number
Incorrect information may result in shipping delays or delivery to the wrong address. For more shipping information, click here.
Delivery Guarantee
We take every precaution to ensure that orders are packaged safely and shipped discreetly. Our team is committed to providing secure and confidential delivery so that your package arrives without issues.
We offer safe and discreet delivery to both residential addresses and P.O. Box locations.